Returns and cancellation Policy
1. GENERAL INFORMATION:
We are currently shipping to: all the countries listed in the shipping country in the checkout section.
We use DHL Express (estimated 24h) for Spain (Peninsula).
We use DHL Parcel (Delivery times depend on which country you live in, usually takes from 2 to 6 days) for Germany and Portugal.
A DHL Economy service offered by DHL Express or the DHL Express service is offered for the rest of the countries.
Correos Standard Shipping is offered for some EU and non-EU countries.
If you have any questions about shipping times or rates, please contact us: support@eloquentclicks.com.
2. PAYMENT METHODS:
We have the following payment methods available:
- Credit card: Visa, Visa Electron, Mastercard, American Express.
- PayPal.
- Klarna.
3. CHANGES:
- Can I change my items?
Yes, you can request a return and make the new purchase online. If the reason for the exchange is that the item is defective, the shipping costs will be borne by our company.
- What is the deadline to make the change?
The deadline for any change is 15 days from the delivery confirmation email.
In case of any doubt, please contact us through any channel (e-mail or contact form).
- Cancellation fee
Due to Shopify’s change in their refund policy as of March 1st, 2020, Eloquent is obligated to charge a 3% fee on canceled orders.
When cancelling an order and providing a refund for an order. Shopify will charge customers a 3% cancellation fee. This fee is not placed by ELOQUENT CLICKS and is subject to Shopify processing rules.
- Cancellation of Group Buy Items
Due to the nature of the group buy process, customers may cancel group buy items ONLY while the group buy dates are active. Once the group buy dates have concluded, group buy cancellations remain unavailable during the handling and manufacturing of those items.
When purchasing group buy items, you are also agreeing to these cancellation terms.
* Eloquentclicks.com reserves the right to review and modify these conditions at any time.
Need help?
Contact us at support@eloquentclicks.com or the messenger below for questions related to refunds, returns or cancellations.